To begin trading today, please complete our online application form, which you can access here. The form is completely secure and will take you about 5 minutes to complete.

After your details are submitted, we will process your application. We conduct an electronic check to confirm your identity and address. We will e-mail you to inform you if your account has been activated within 30 minutes of applying (assuming you do so between 08.00 and 18.00, Monday to Friday).

If you are a UK resident, and we are unable to confirm that you reside at the address you have produced in your application form, we will require additional information in the form of a recent bank statement or utility bill.

If you are an Irish or other non-UK resident, we will require proof of your address AND a COPY of your passport/driving license. You can fax these documents to us on +44 (0)20 7456 7013 or you can scan them and e-mail them to us at support@paddypowertrader.com. Upon receipt of those documents paddypowertrader will open your account where you can trade straight away.

On receipt of your proof of address and identity documents your account will be made live and we will send a unique activation code to your postal address. Although you will be able to deposit and trade on your account, until we receive this code from you, via email or over the phone, you will be unable to withdraw any funds.

paddypowertrader offer deposit accounts, this means that you can only begin trading once you have deposited funds into your account. If you would like to hold an account in another currency (Sterling/US Dollar/Euro) Please contact our customer support team: support@paddypowertrader.com or free phone Irl: 1800 556 686; UK 08000 213 555.

Yes, you can nominate a family member or friend by completing a Power of Attorney form. Please click here to download the file. Please complete and send it to our customer service team at the address below:
paddypowertrader
4th Floor
12 Appold Street
London
EC2A 2AW
United Kingdom

We are open for trading from 07.00 until 21.15, Monday to Friday. Many of our markets are available for 24 hour trading from 24.00 on Sunday night to 21.00 on Friday evening.

You can find details of the trading hours for individual products if you click on the "I" information button to the right of each product.

For a full, detailed list of all contract specifications, see our product information sheet.

We offer a wide range of products including indices, shares, commodities, currencies, bonds and interest rates.

You can find full details of the products we offer on our product information sheet.

We do not require you to deposit funds into your account until you wish to trade. To calculate the minimum deposit required to open a trade, you will need to review the Margin Requirement information, which can be found if you click on the "i" information button to the right of each market on the platform. If, for example, the Margin Requirement on your desired market is 30 - 150 and you want to place a €3 a point trade you will have to have at least €90 (30 x €3) available in your Trading Resources. For more on Margin Requirements please check out our Product Information page.

Click the Trade button and our Auto Quote trading ticket will appear:

Now all you need to do is decide if you wish buy or sell. Live prices will continue to update until you click the buy or sell button.

Click the appropriate (either buy or sell) button and once your trade has been accepted you will get on screen confirmation plus confirmation by email.

This subject is also covered in Tutorial 2: How To Trade, which is part of a set of video tutorials in The Trader Academy.

Your trade is valid until our market expiry time (except for rolling daily products which do not expire). Please see our Product Information Sheet for last dealing times and settlement details of individual markets.

If you decide to close your trade before it expires, you can close your trade manually in one of two ways.

1) The simplest way is to click on the "Open Positions" button to view your open trades. You will see a Close button on the right hand side. If you click this button you will only be given one option: to sell (if you are long) or buy (if you are short) your entire trade.

2) Alternatively, you can close your trade by finding the original product that you traded, entering an equal stake size and then making a trade in the opposite direction. For example if you make a £5 buy trade to open, you will need to make a £5 sell trade to close.

Your trade may also be closed if your automatic Stop-Level is hit or Limit Order is executed.

Any profits/losses incurred are realised upon the trade closure.

How can I Partially close a trade?

Should you wish to reduce your initial stake but retain a portion of your trade you can do this by 'partially closing' your trade. To do this you must make a trade in the same market as your original trade but in a reduced stake size and in the opposite direction as your original trade. For example if you initial stake was a €5 'buy trade' you would 'partially close' your trade by making a €2 'sell trade' in the same market. This would leave you with a €3 'buy trade' remaining.

Please note that all markets work on a first in, first out basis. This means that if you initially buy €1 a point in the FTSE Rolling Daily at 6000 and then subsequently buy another €1 a point in the same market at 6005 (leaving you long €2 per point) the First sell you make will close out the first position opened, in this case the buy at 6000. So if you first sell was at £1 per point at 6010, then you would realise a profit of €10 on that trade (6010 – 6000). If your second sell was at 6007, then this would close out your second buy (6005) and you would realise a profit on this trade of €2 (6007-6005). Stop or Limit orders close out the trades to which they refer.

If you have a trade open and you make a trade in the other direction with a larger stake size than the existing trade paddypowertrader will close the existing trade and open a new trade representing the surplus stake in the opposite direction (assuming you have sufficient trading resources to do so). For example if you have a €5 'buy trade' open and you make a €8 sell trade in the same market, the €5 existing trade will be closed and a new €3 'sell trade' will be opened. This is commonly called a 'cut and reverse' trade.

This subject is also covered in Tutorial 2: How To Trade, which is part of a set of video tutorials in The Trader Academy.

You can see details of the trades that you have made and that have been settled if you click on the Trade History section of your account.

This information will be held on your account for 3 months.

This subject is also covered in Tutorial 2: How To Trade, which is part of a set of video tutorials in The Trader Academy.

Details of any open bets can be found if you click on Open Positions. If you have more than one trade in the same product, please click the "I" button and this will give you a detailed breakdown of your position in this product.

The automatic Stop-Loss Order that is linked to your open position can be found if you click on the Order Book button. This section also holds details of any New Orders or Limit Orders.

This subject is also covered in Tutorial 2: How To Trade, which is part of a set of video tutorials in The Trader Academy.

Rolling Daily Bets provide a cost-effective solution for short-medium term trading. These daily bets do not automatically expire at the end of the day, but will "rollover" into the next trading day. Any orders linked to Rolling Daily Bets will also be rolled. An overnight financing rate will be applied on a daily basis.

Click here to see a two-page guide to Rolling Daily Bets which includes detailed examples.

This subject is also covered in Tutorial 2: How To Trade, which is part of a set of video tutorials in The Trader Academy.

paddypowertrader also offers the facility to rollover futures contracts. If you chose to roll any quarterly or monthly contracts, you will need to contact us shortly before our expiry date to leave a rollover instruction

For equities, paddypowertrader will expire the existing bet spread free (at just the market price) and offer the subsequent quarter at half of the spread.

For indices, commodities and Forex contracts, paddypowertrader will expire the existing bet at our mid point and offer the subsequent quarter at the corresponding level.

Please note that on rollover of futures contracts, the existing bet is closed, realising any profits or losses incurred and a new bet is subsequently opened.

The morning after a share goes ex-dividend (ex-div), the price of the share will drop by the amount of the dividend (approximately).

With a quarterly spread bet, the dividend will have already been removed from the price quoted by paddypowertrader so there will be no effect on the price quoted between the day before ex-div and the day after it.

In the case of Rolling Daily bets paddypowertrader will credit clients who have long (buy) bets 80% of the value of the dividend and will debit to clients with short (sell) bets 100% of the dividend.

For example, if Lloyds bank goes ex-div with a declared dividend of 7.5p, a client who was long (buy bet) of £10 a point would receive £10x7.5x80% or £60. A client who was short the same amount (i.e. £10 a point) in Lloyds would be debited with £75 (£10x7.5x100%)

Dividends on single shares will also affect the index of which they form a part. When a share goes ex-div then the index, of which that share is part, also goes ex-div and the value of the dividend is calculated in equivalent index points and clients are credited or debited in the same fashion as with a share. For example if Vodafone gives a 5p dividend and if for every 1p move in Vodafone's share price the FTSE 100 index moves by 1.2 points then a holder of a €10 'buy bet' in the FTSE Rolling Daily contract will receive (5)x(1.2)x(80%)x(€10) (or €48). A holder of a €10 'sell bet' would be debited (5)x(1.2)x(100%)x(€10) (or €60). So in the case of Rolling Daily bets on indices, we will make a dividend adjustment to clients' accounts as and when shares that form part of that index go ex-div. We credit clients who have long (buy) bets and debit clients with short (sell) bets. This 'dividend' effect is paid using the same formula as for individual equity bets.

With a quarterly spread bet, the dividend will have already been removed from the price quoted by paddypowertrader so there will be no effect on the price quoted between the day before ex-div and the day after it.

All major indices quoted by paddypowertrader have a Futures market related to them (i.e. the FTSE 100 has the LIFFE FTSE Futures market). This Future trades at a price which reflects the underlying market plus some adjustments. These adjustments are calculated from the theoretical value of dividends payable between today and the expiry of the Future AND the cost of carry for the index over the same period.

This Adjustment is called the 'Fair Value'. paddypowertrader will adjust the Daily Cash price of each index by its own Fair Value number each day. paddypowertrader links the 'Daily Cash' quote to the relevant future concerned and offsets the quote by the current Fair Value. Therefore the Cash Daily price is moved by the Futures price and not vice versa, this is because the cash price is a lagging market indicator which does not react in a timely manner to market moving news.

For rolling daily shares, we price our “bid” using the underlying market “bid” and the “offer” from the underlying market “offer”. Our spread is then added around the underlying market bid/offer to create ‘our quote’. On a day to day basis the difference between our bid and the underlying market bid will remain the same as will the difference between the offer prices. If the underlying market bid/ask spread widens/narrows then ‘our quote’ will widen/narrow with it.

We derive the future individual share prices (quarterly markets) by taking the underlying market price and adding the cost of carry from the bet date until the expiry date and removing any dividends/capital repayments on those shares which go ex-div/make payments between the bet date and the expiry date. We then add/subtract our spread to/from this forward calculated price.

We subscribe to a data feed which gives us the best bid and offer in the market from several major banks in any given currency pair. The best bid might be from one bank, and the best ask might be from another bank. We take the best of each (i.e. the highest bid and the lowest offer) and put our spread (which remains fixed) around this spread.

There is no single exchange on which all FX trades are transacted, and so there is never a single price at which you can say that a given currency pair is trading. Bank “A” might sell cable to Bank “B” at 1.7750, whilst at exactly the same time Bank “C” might sell cable to Bank “D” at 1.7755. Bank “A” may record its trades to a database to which Data Vendor “X” has access, whilst Bank “C” might record its trades on a separate database to which Data Vendor “Y” has access. If we use Data vendor “X” and you use Data Vendor “Y” we may see slightly different highs/lows/current prices. For this reason, it is highly possible for two different data vendors to be showing two different prices at exactly the same time in the same currency pair.

As a general note, please be aware that all orders placed or executed on the paddypowertrader trading system are “our quote”.

A ‘Stop-Loss Order’ is the method used to limit the losses on an individual bet. It literally means ‘when the loss on a bet reaches the point where I no longer wish to risk any more money then close me out of my bet’ (or ‘Stop’ me out).

paddypowertrader automatically apply a stop-loss to every new bet;

You can amend your Stop-Loss and add a Limit Order right after your trade has been confirmed.

If you do not amend your stop-loss level right after you've placed a trade, your stop-loss will be based on 80% of the maximum margin requirement. If the Margin Requirement on your desired market is 30 - 150, the stop-loss would be placed 120 points (150 x 80%) away. If you do not have available Trading Resources to place a stop-loss at 80% of the maximum Margin Requirement, but do have enough to open a trade, then the stop-loss would be based on 80% of your available funds. Further details of our Margin Requirement and Stop Loss policy can be found on our Product Information page.

On accessing the ‘Orders’ area on the trading screen you will be able view all the current Stop-Losses and Limit Orders that are running against your open positions.

This subject is also covered in Tutorial 2: How To Trade and Tutorial 4: Orders which are part of a set of video tutorials in The Trader Academy.

You can also read our blogs on Stop-Loss Orders and Strategies for Setting Stop-Loss Orders.

You can find details of all stop-losses, Limit Orders and New Orders if you click on the Order Book button when you are logged into your account.

This subject is also covered in Tutorial 4: Orders which is part of a set of video tutorials in The Trader Academy.

If you wish to amend the level of your orders, simply click on the ‘Amend’ button next to the relevant order and then change the price in the ‘Level’ field.

You can also add a Limit Order at this stage by clicking on the Amend button next to the Stop-Loss associated with your bet.

Stop-losses cannot be cancelled – they can only amended.

Every market has a minimum distance from the current price at which any Stop will be accepted. You may move the stop further from the current market price provided your account has sufficient funds to do so – the system will not permit you to move your stop level beyond such available margin.

When a position is closed, the stop-loss relating to that trade will be automatically cancelled and you will receive an email to confirm this.

All Stops are effectively Good Till Cancelled ‘GTC’

Please note, Stops are not guaranteed and no stop/order will be filled outside our market hours. If you are unsure of our market hours, please refer to the Product Information sheet.

This subject is also covered in Tutorial 4: Orders which is part of a set of video tutorials in The Trader Academy.

You can also read our blogs on Stop-Loss Orders and Strategies for Setting Stop-Loss Orders.

A “New Order” is an order that is not attached to any existing bet and is independent of any other instruction. A New Order is used to open a new bet at a level in the market, which has not yet been reached.

A ‘New’ order is different from a ‘Limit’ order because a ‘Limit’ order is cancelled when the relevant position to which it applies is closed.

The ‘New’ Order functionality is useful for placing orders at critical market points so that you do not have to be watching the markets every moment of every day to ensure that you do not miss an opportunity.

This subject is also covered in Tutorial 4: Orders which is part of a set of video tutorials in The Trader Academy.

To create a “New Order” go to the product of your choice and click on the ORDER button:

Use this ticket to add a stop-loss level of your choice and a Limit Order, if you wish.

To place a New Order you must have available funds when the trade is executed. If, when the system flags your New Order, you do not have Trading Resources that covers your stake multiplied by the minimum margin of the Margin Requirement, your New Order will be cancelled.

This subject is also covered in Tutorial 4: Orders which is part of a set of video tutorials in The Trader Academy.

At paddypowertrader we always do our best to execute your stop loss orders at the level specified. However occasionally we may not be able to do so. The most common reason for this is ‘Gapping’.

Gapping describes the situation where any market ‘jumps’ from one correctly quoted price to another, significantly different, correctly quoted price. There can be many reasons for gapping. Economic figures, company announcements, natural disasters etc. can all cause prices to ‘jump’ from one level to another. The effect of such a jump is that a stop-loss order will be subject to a gap in the price.

One of the main occurrences of gapping in a spread bet is a movement in the underlying’ market price overnight, during which time paddypowertrader does not quote a price.

For example if the Ryanair price fell from €6.00 at Wednesday’s close to €5.00 on Thursday morning’s open, and you had a stop loss set to sell at €5.75, the stop loss would have actually sold at €5.00.

This is because the Ryanair price never actually ‘touched’ €5.75. However as soon as the price fell below €5.75 your stop loss was executed at the best possible price: €5.00.

These charts are built from the quotes made by paddypowertrader on its trading platform. This in effect means that from the chart point of view any activity that occurs outside of our trading times is deemed not to have happened!

Most of the chart functionality is self explanatory and you will find that you learn most about its possibilities (and limitations) by practice.

To open a chart in the desired market you merely Left Click on the chart icon just after the order button, this will open the default chart selection in the desired market.

This default setting is currently a 10 minute chart with no technical analysis attached.

The line drawing function is simplicity itself .

To draw a new line simply Left Click on    and then Left Click on the start point of your line on the chart and then Left Click again on the end point of your desired line.

To draw a horizontal line merely Left click on  then Left click again on the chart and a horizontal line from that point will appear.

To draw a parallel line to a line already created Left Click on    then Left Click on the line you want to copy and then Left Click again at the point where you want your new line to traverse.

To move an existing line Left Click on  then Left Click on the line you want to move and then Left Click again at the point you wish to move the line to.

To delete a line or lines Left Click on  then Left click on the lines to be deleted

To create a retracement line array, Left Click on  then Left Click at the top of the range and then Left Click at the bottom of the desired range. An array of technical support levels will be created these

retracement levels are set at 100%, 61.8%, 50%, 38.2%, and 23.6% and give the exact price at which the price is reached.

Settings are your technical analysis tools.

Using these tools is again simplicity itself. Once you click on the setting button a new box appears giving you a series of indicators that can be applied to our charts.

 

By filling in the various boxes your desired analysis will immediately appear on the screen. These settings can be saved as either an individual chart save (see below) or the individual analytical tools can be saved using the paintbrush icon . Once you have created the analytical tools required you just Left Click on the paintbrush icon and then click on delete/save. A new box will appear

add the name you want to give your analysis (for example Analysis1) into the ‘Templates to be saved or deleted’ section and then click on ‘Save’.

Whenever you now call up a new chart by clicking on the paintbrush icon and then on Analysis1 these settings will be applied to the chart.

Or of course you may not wish to save anything. Just close the chart and everything is removed.

To save a chart merely Left click on the file icon in the bottom left hand corner of the chart.

paddypowertrader servers will save any single chart per market. The save button will save your chart with all its lines and analysis BUT when you click on the ‘chart icon’ again the chart will recreate using the default ‘10 minute’ setting. To get to your exact chart you must change the ‘period’ to your desired setting.

Simple moving average (MA)

The unweighted mean of the previous n data points in the time series. For example, a 10-day simple moving average closing price is the mean of the previous 10 days' closing prices. The larger the value of n, the greater the smoothing effect and the more the MA line is displaced from the original data.

Exponential moving average (EMA)

An exponentially weighted mean of previous data points. The parameter of an EWMA can be expressed as a proportional percentage. For example, a 10% EMA has each time period assigned a weight that is 90% of the weight assigned to the next more recent time period.

Bollinger Bands

The Bollinger Bands are evelopes based on a moving average and a standard deviation which makes the bands widen or narrow relative to the current market volatility.

95% of price action will take place within the Bollinger bands and thus the Bands act as strong areas of support and resistance. It is possible at times like this to successfully trade the price rising or falling from one Bollinger line to the other.

When a trend begins and the volatility of the market increases thus the spacing of the Bollinger Bands will widen, as the trend slows down the Bollinger bands will narrow.

Parabolic SAR

The Parabolic SAR is another indicator devised by J. Welles Wilder, who also created the RSI and DMI indictors. The Parabolic SAR - or 'Stop and Reversal' as it is otherwise known, is generally used for setting stops and following a trend in the market.

Wilder himself recommended establishing that a trend was in position first by use of other indicators such as the ADX indicator and then using the Parabolic SAR to trade in the direction of the trend. If the trend was up, then buy when the indicator moved below the price. If the trend was down, then sell when the indicator moved above the price.

The SAR direction is always the same during a trend and the trend stays in place while the SAR points stay above or below the price. When the price penetrates the SAR then a signal is given to exit the current trade and possibly look for a position to take up a new trade in the opposite direction.

The dotted line produced on a chart by the Parabolic SAR can be used for setting a trailing stop on a trade. At the beginning of a move there is always a greater distance between the price and the SAR giving much needed leeway, however this will narrow as the trend continues therefore giving tighter stops as the price moves in a favourable direction.

MACD

MACD measures the difference between two moving averages. A positive MACD indicates that the 12-day EMA is trading above the 26-day EMA. A negative MACD indicates that the 12-day EMA is trading below the 26-day EMA. If MACD is positive and rising, then the gap between the 12-day EMA and the 26-day EMA is widening. This indicates that the rate-of-change of the faster moving average is higher than the rate-of-change for the slower moving average. Positive momentum is increasing and this would be considered bullish. If MACD is negative and declining further, then the negative gap between the faster moving average and the slower moving average is expanding. Downward momentum is accelerating and this would be considered bearish.

There are 3 common methods to interpret the MACD:

1. Crossovers - When the MACD falls below the signal line it is a signal to sell. Vice versa when the MACD rises above the signal line.
2. Divergence - When the security diverges from the MACD it may signal the end of the current trend. For instance, price may continue to make higher highs while MACD makes lower highs. This is an example of bearish, or negative divergence and a warning that the up trend may soon be finished.
3. Overbought/Oversold - When the MACD rises dramatically (shorter moving average pulling away from longer term moving average) it is a signal the security is overbought and will soon return to normal levels.

RSI

RSI is an extremely useful, reliable indicator which is a favourite of many traders.

In general terms the RSI is an overbought/oversold indicator. In practice below 30 is considered being an oversold indication and when the RSI crosses 30 to go up, this is a buy signal. At the other end of the scale a value above 70 is considered overbought and when the RSI crosses to go below this, it gives a sell signal.

It should be noted that the RSI will form chart patterns similar to those found on the mainchart, such as a double top, head and shoulders etc which may not show up in the stock/indices price, but which will give and an indication as to pending change ahead.

The RSI will also form support and resistance levels, just like the main chart and it may also diverge from the main chart direction indicating change. For example, the stock/index may make a new high, but the RSI doesn't - that's a bearish indicator. Conversely the stock/index may make a drop to a new low but the RSI moves sideways or upwards - that's a bullish indication. In these cases the price will usually follow the direction the RSI has just shown.

Williams %R

One use of the Williams %R can be on trending days, where the indicator can be used to establish entry points into the trend.

It should be remembered that the Williams %R is just and indicator and an overbought or oversold indication on it does not necessarily mean that the price is about to turn. It is better to wait for the price to actually show a marked reversal and then using the Williams %R as a confirmation of this.

Momentum

Refers to 'momentum' as the impetus, or increased activity of an item - such as a stock or index. This can be referred to as gaining momentum or losing momentum

Volatility

For this indicator, we must choose the period (the last 10 days, for example). Then we calculate the variation of every day during this period. Then we calculate the napierian logarithm and the variation on this data. By extrapolation, we obtain the historic volatility in %.

Price Oscillator

The Price Oscillator is calculated by subtracting the short moving average by a lonf moving average. In its percentage form, the result is divided by the short moving average and multiplied by 100. The parameters are the numbers of days of both moving averages.

Standard Deviation

The units of the standard deviation are the same as the units of the original data making the standard deviation a linear value. The standard deviation is the square root of the variance. It is a measure of dispersion, and often used as a volatility indication.

All Technical Data Retrieved from http://www.trade2win.com/traderpedia

You can credit your account in a variety of ways which are detailed below. Please note that due to money laundering regulations enforced by the Financial Services Authority, we are unable to accept funds from any other source than the account holders own funds.

You can deposit funds securely online or by telephone using a debit or credit card. There is a 2% charge for payments made by credit card. If you did not register a card when you opened your account, you can do so by clicking the Credit My Account button and then Add Card. Alternatively, you can call the Customer Support team on Irl: 1800 556 686 and UK: 08000 213 555.

As a credit card customer you should be aware of changes to the way some credit card companies charge for online betting transactions. Gambling transactions, which have until now been treated in the same way as any other purchase, will be treated as cash advances by some credit card companies. Cash advances are usually subject to a higher rate of interest than standard transactions, so you should check the terms and conditions of your card carefully

You can deposit funds directly into our bank account by making a bank transfer from a bank account in your name - please ensure you use your full name and your paddypowertrader account number as a reference. Please note that due to money laundering regulations, we cannot accept cash deposited into our bank account. Any funds credited in this way will not be added to your spreadbetting account and could result in significant delays on any refund. Please be aware that large deposits of cash into our accounts by any client may generate an enquiry to the relevant authorities.

Some international transfers will incur a fee charged by your bank or ours. Any charges will come out of the amount that you transfer and therefore we will only credit your spread betting account with the funds that we receive. We cannot be held accountable for any bank charges.

Our bank accounts are held at Barclays Bank, 1 Churchill Place, London, E14 5HP. The details of our bank accounts are below:

To make a Deposit

All Currencies share the following details:

Account Name: paddypowertrader

Swift Code: BARCGB22

Sort Code: 20-77-67

Please check the grid below for the relevant account number and IBAN.

Deposit Currency	Account Number:	IBAN:
Sterling	10865990	GB83 BARC 2077 6710 8659 90
Euros	87634044	GB44 BARC 2077 6787 6340 44
US Dollars	78361300	GB51 BARC 2077 6778 3613 00

 

Please make your cheque payable to paddypowertrader and send it to paddypowertrader, 4th Floor, 12 Appold Street, London EC2A 2AW. We will not credit your account until your cheque has cleared. This usually takes 5 working days.

Cheques drawn on a bank outside of the UK can take up to 4-6 weeks to clear. Any commission charged by our bank, or yours, for processing an international cheque will come directly out of the funds from the cheque deposited and therefore only the funds credited to our bank account will be credited to your spread betting account.

Unfortunately, we cannot accept banker's drafts. If you are going to deposit funds using a building society cheque and it does not have your name on the cheque, we will need to see a receipt stamped by the building society to say that the money for that cheque came from an account in your name.

If you would like a refund from your paddypowertrader account, click on the "Withdraw" button. This is situated at the top of the trading platform. Fill in the required details of your withdrawal (Name, Email, Account Number, Refund Amount and last 4 digits of card).

Alternatively, you can call us or email us advising us of the amount you wish to receive and confirming the last 4 digits of the card you would like us to refund.

As stated above in the depositing funds section, we are regulated by the FSA so any funds deposited must go back to the original source. For example, if you deposited funds using a card we would transfer your funds back to this card. Whilst we will action refunds as quickly as possible and normally the same business day, once the funds leave your paddypowertrader account the banking system usually takes up to 3 - 5 working days to return the funds back into your bank account. In some rare cases the banking system might take longer to process your refund, so if this is the case please contact Customer Support.

Please note that MasterCard do not accept refunds from gaming organisations. If you deposit funds using a MasterCard we will make refunds to a bank account in your name, or to the default bank account details registered on your spread betting account. It is possible that we may require proof of your bank account details to establish that the account is in your name. This should be in the form of an original bank statement dated within the last three months. The statement should include your name, account number and, for international clients, an IBAN or Swift Code. We may also need sight of the card in question via faxed or scanned documentation.

If you are an Irish or other non-UK customer and you have used a MasterCard to credit your account or have made an international transfer, there is a charge of £20 or the equivalent currency amount for refunds under £1000.00. For UK customers we would refund your money via BACS and this will take three working days with no charge.

If a problem occurs on your account, it is important for us to be able to contact you. Please ensure that your email address is always up to date and, if necessary, please check to ensure that your inbox has not exceed its limit. We send all contract notes via email and it is your responsibility to provide us with the correct contact details. Your contract notes are proof of the trades that you have made and if you have any kind of query we will ask you for copies of your contract notes.

If you move house please send us either an original utility bill or bank statement that is dated within the last three months. Alternatively please send us a signed letter confirming your Spread Betting account number, your name and your new address and telephone contact details along with a copy of your passport or photo card driving licence so that we can verify your signature.

If you wish to change your password, please call us and we will conduct a security check to confirm your identity before amending your account details.

If you have forgotten your username or password, please call us or, if you are unable to do so, please email us. We will send you some information that may remind you of your username or password. We are unable to send passwords via email for security reasons.

Log into your account and click on Account Summary. You will see details of the most recent closing trades you have conducted and details of any profit/loss.

You will receive a contract note via email for each trade you make whether you trade online or by telephone.

You can view your statement of account online once you have logged into your account.

Most modern PCs will run our interface successfully but we recommend that you have at least a 750 Mhz Pentium III (or equivalent) processor with 156MB of RAM and 1MB of available hard disk space.

We support Windows Vista, Windows XP, Windows 2000, Windows 98, Windows ME and Windows NT. We also support Apple Mac platforms.

The paddypowertrader trading platform is web browser based and therefore you do not need to download any additional software onto your computer. As a general rule we design our systems to work with most browsers on any system with any ISP (internet service provider) connection (dialup or broadband but we do recommend that you use broadband)

You may need to upgrade some of the existing software on your machine and the information below will guide you through this process. If you have any questions, please call our Customer Support team on Irl: 1800 556 686 and UK: 08000 213 555 and we will be pleased to help.

The site requires Flash 6 or later. If you are unsure if you have Flash, or wish to check you have the latest version, you can download the latest version of Flash here.

If you wish to see our charts, you will need Java. You can download the latest version of Java here.

You can access the paddypowertrader website using the latest versions of Internet Explorer, Mozilla, Firefox and Netscape. We also support AppleMac platforms.

You will get the best results from our site if you set your screen resolution to a minimum of 1024 x 768 pixels.

Our site should be fully compatible with the Apple Mac. If you do experience problems with our web site, we recommend upgrading to the latest version of Internet Explorer for Mac. Please be aware that although Microsoft may continue to provide security and performance updates to the Internet Explorer for Mac, no major new releases are planned.

If you find that Internet Explorer for Mac does not work properly, please try using Apple's new Safari browser.

Our interface uses Session Cookies, and these must be enabled before you can log in. "Cookies" are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). We use cookies to enhance navigation and the functionality of our website to securely verify your identity.

Please follow the instructions below to allow your browser to accept Session Cookies.

Amending your Cookie/Security Settings:

In your browser toolbar at the top of your screen, select Internet Options from and either:

- Internet Explorer 5

Select the Security tab, then Internet, then Custom Level. A new window will appear. Scroll down and select the option to 'Allow per session cookies'.

- Internet Explorer 6

Select the Privacy tab, set the slider to Medium, and press the OK button. Alternatively, select Privacy then Advanced and tick the boxes next to 'Override automatic cookie handling' and 'Always allow session cookies'.

- Netscape

Select 'Cookie Manager' from the 'Tools' menu and choose to 'Unblock [or Allow] cookies from this site'.

- Mozilla Firefox

Select Options from the Tools menu, then select Privacy. Expand the Cookies heading and tick the box for 'Allow Cookies'.

Note: To find out which version of Internet Explorer you are using, click 'Help' and then 'About Internet Explorer' on your browser menu.

Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the paddypowertrader website. If you are using a firewall and are not sure whether it is the cause of your problem, please email us with details of the type of firewall that you have.

As a simple test, you could shut down your firewall for a few seconds while you reload the paddypowertrader site. If you are still experiencing trouble, it is most likely that your firewall is not the root cause. If the problem is no longer evident, your firewall is most likely blocking/changing certain content. It would be a good idea to contact your firewall vendor for support.

Check that you are using the correct username and password for your LIVE account and not logging into the demo account area. Live account passwords must contain at least one number. If you continue to experience problems, please contact us directly to confirm your login details.If you're using Internet Explorer, please try restoring your Internet Explorer Settings. restore default settings

If you're using Internet Explorer, please try restoring your Internet Explorer Settings. restore default settings

For all other browsers, please try deleting your temporary internet files and cookies and make sure that your security levels are set to medium or low not high.

If all else fails, please try disabling any pop-up blockers on your system or alternatively please call us as you may have locked yourself out of your account.

Our interface uses Session Cookies, and these must be enabled before you can log in. "Cookies" are small amounts of data that a Web site can send to your Web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it).

We use cookies to enhance navigation and the functionality of our website to securely verify your identity.

Please follow our instructions to allow your browser to accept Session Cookies. If you have any questions, please call us at paddypowertrader.

You should contact us immediately if your trade is not confirmed within 20 seconds please call us Irl: 1800 556 686 UK: 08000 213 444. If the timer symbol hangs beyond 20 seconds, you may have lost connection with our server so once again please call us.

This problem is caused by a poor connection to the Internet. Please disconnect from the Internet then re-connect. Also ensure that you are not currently downloading any large files. Most of the time, this will resolve the problem.

If you are receiving errors clicking on links or buttons, you may have settings in your Internet Explorer browser that are causing these problems.

If you are having problems viewing certain pages on the paddypowertrader website, restore your Advanced Settings in Internet Explorer to their default settings:

1. Click on the 'Tools' menu at the top of your web browser window, and then select 'Internet Options'.

2. On the Internet Options screen, click on the 'Advanced' tab that is at the very top right of that screen. Click on the 'Restore Defaults' button which is found at the bottom of the Advanced tab. This will allow Internet Explorer to restore its Advanced settings to their defaults. Click the 'OK' button to save these changes.

3. If you then go to the 'General' tab, please then click on 'Delete Cookies' and 'Delete Files', when you click on 'Delete Files' a box will appear in which you will have to check the box with 'Delete offline content' next to it.

4. If you then go to the 'Security' and 'Privacy' tabs, pleas ensure that all levels are set to medium.

Once you have done the above steps, please then press 'OK' to close the dialogue box. Once this is done, you will have to restart your browser by closing it down and opening a new one or simply by pressing 'F5' on your keyboard to refresh it.

The paddypowertrader website is protected by a Thawte verified certificate. This means that any information that you provide is protected by a secure certificate provider, thus ensuring the security of the site. More information regarding Thawte can be viewed at http://www.thawte.com

We take complaints very seriously at paddypowertrader. If you have a complaint, please contact our Customer Support team either by telephone on Irl: 1800 556 686 UK: 08000 213 555 or via email to support@paddypowertrader.com. Alternatively, you may write to us with your complaint to:

Customer Support
paddypowertrader
4th Floor
12 Appold Street
London EC2A 2AW

Very often problems may arise as a result of misunderstandings and can be easily resolved by our Customer Services staff. However, we recognise that there may be occasions when you feel that our service has not met your expectations and you wish to raise this with us more formally.

In this case, please, contact our Compliance Officer, Amanda Shields, either by email, in writing or by telephone.

Ms Amanda Shields
Padddypowertrader
4th Floor
12 Appold Street
London EC2A 2AW

Telephone: +44 (0)20 7456 7000 Email: compliance@londoncapitalgroup.com

If are not satisfied with our response, you are entitled to contact the Financial Ombudsman for an independent view. You can access the FOS Leaflet at http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone: 0845 080 1800
www.financial-ombudsman.org.uk

To be eligible for the service, you will need to submit details of the complaint within six months of the date of our final response to you. Please note that the Financial Ombudsman Service can only consider complaints, which we have not been able to resolve to your satisfaction through our own internal procedures.